"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
Try different USB ports on the computer.
Try a different USB cable.
The desktop manager is showing "disabled."-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
Leave the BB connected to the computer and keep desktop manager open.
Remove the battery from the BB while it is connected.
Re-insert the battery.
Synchronize icon is grayed out.-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
Synchronize option is grayed out.-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).-Delete the Intellisync folder.
Close the desktop manager application.
Disconnect the BB from the computer.
Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
Blackberry>Intellisync.
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
There must be a first name in the first name field and a last name in the last name field.
Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
Use desktop manager to reduce the range of days on the Calendar.
In desktop manager, click on the synchronize icon.
Click Configure Sync and select Calendar.
Click Configure and select Advanced Settings.
On the Date Range Tab, select one of the following options:
Transfer all scheduled items
Transfer only future items
Transfer items within a range of days.
Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
Close the desktop manager application.
Disconnect the BB from the computer.
Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
Blackberry>Intellisync.
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
Try different USB ports on the computer.
Try a different USB cable.
The desktop manager is showing "disabled."-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
Leave the BB connected to the computer and keep desktop manager open.
Remove the battery from the BB while it is connected.
Re-insert the battery.
Synchronize icon is grayed out.-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
Synchronize option is grayed out.-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
Have them take the laptop out of the docking station.
Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).-Delete the Intellisync folder.
Close the desktop manager application.
Disconnect the BB from the computer.
Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
Blackberry>Intellisync.
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
Disconnect the BB from the computer.
Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
Reconnect the BB to the computer.
Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
There must be a first name in the first name field and a last name in the last name field.
Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
Use desktop manager to reduce the range of days on the Calendar.
In desktop manager, click on the synchronize icon.
Click Configure Sync and select Calendar.
Click Configure and select Advanced Settings.
On the Date Range Tab, select one of the following options:
Transfer all scheduled items
Transfer only future items
Transfer items within a range of days.
Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
Close the desktop manager application.
Disconnect the BB from the computer.
Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
Blackberry>Intellisync.
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
- Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
- Click Synchronize.
- Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
- Select a BlackBerry smartphone organizer application and click Setup.
- Select a desktop organizer application and click Next.
- Outlook needs to be set for Address book, Memopad and Tasks.
- BlackBerry Wireless Synch needs to be set for Calendar.
- Select synchronization options and click Next.
- If applicable, select Microsoft® Outlook® options and click Next.
- Click Finish.
- Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
- Click OK to close the Device application window.
- Click the Synchronize link on the left side of the screen, and click the Synchronize button.
- Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
- Click Synchronize and click on the Configuration tab.
- Click Configure synch.
- Select a BlackBerry smartphone organizer application and click Choose.
- Select a desktop organizer application from the Available Translators list and click OK.
- Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
- Choose the appropriate operation from the following list:
- Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
- Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
- Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
- Click OK.
- Click OK to close the Configuration window.
- Click the Synchronize tab and click Synchronize now.
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